State Farm® Insurance Agent Brian Hanson

"Recently, I had some issues with my account that were incorrect, and as a result, my wallet was going to suffer greatly. I reached out to have everything reviewed again, pointing out the issues. Brian Hanson took it upon himself to personally reach out to me, investigate, and review my case. I am extremely satisfied and happy with the end results and the fact that Brian himself worked so hard to make sure his customer, me, was taken care of. I felt like I was taken seriously and felt some of that special treatment all their advertisements of a good neighbor, they're there, which really showed in this event. The caring attitude and actions spoke loud and clear. I've been with State Farm for 10 years, and I plan on staying with them for the years to come. Thank you, Brian, it meant a lot that you personally took my case head on and resolved the issues. Above and beyond customer care right there! Thank you."

"I went in today short notice (about 15 minutes until close time) and was helped by a sweet lady, branch manager Rachel. Initially when I told my story about my daughter’s first car being involved in an accident in which we weren’t at fault, she immediately showed compassion. This immediately made me feel comfortable. From there she assisted with my total loss claim and took good care of me, waiting on hold for the claims department and immediately taking care of title so I can get an electronic direct deposit ASAP to purchase another car for my daughter. I highly recommend going to Brian Hansen State Farm. Thank you again Rachel for your exceptional customer service!"

"I have worked with this agency since the 1970s, insuring all of the cars that I have owned since that time. The people then, and the people now, have always been excellent in providing me 10 star service, way beyond 5 star. Whether it was taking my cars out of service (for storage) or putting them into service, or hail damage to five of my cars, their level of service to resolve my issues has always been with a smile and fantastic customer service. Lately, I transferred my home insurance to this agency and again, their execution was quick and detailed. The people at this agency make State Farm look as good as it does!"

"I reached out to Brian Hanson’s office to update my insurance as I am new to the state. Rachel Howard reached out to me immediately and had me completely taken care of within a couple hours (as we were working together via email). This was the easiest process and she even saved me money! Highly recommend. Thank you Rachel!"

"I had a great experience purchasing a new auto and renters policy with Rachel. She helped me get the best rate possible and was very quick to respond to all my questions. I’ll be saving $40 per month by switching from country financial to State Farm. PLUS, my new policies are actually better than my previous ones. A++, would definitely recommend."

"I can't say enough about the excellent service I've received from this office. Rachel Howard is a rock star who made our move from out of state delightfully easy. And we got a "surprisingly great rate" that's saving us a ton of money that we can now pay to the State of Illinois in taxes! ;-)"

"This is my first time using State Farm and I'm satisfied with the customer service, rates, and promptness of the agent's follow-up. I compared a few different agencies and found State Farm to be the most competitive and reasonable. Rachel was professional and prompt with her communication and I was able to set up my auto and renter's insurance quickly. Highly recommended."

"This review is specifically for KENNEDY DOTZERT because she deserves individual recognition. She has gone above and beyond with helping out my family from getting proper quotes, to breaking down info we can understand, to answering my countless emails. She’s really what a worker is supposed to be. Excellent customer service. She really does need a raise (hint hint)!!!!"