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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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mitchell goines

October 18, 2025

5  out of  5
rating by mitchell goines
"Jenell's customer service was great. Very informative and knowledgeable."
We responded:
"Thank you for taking the time to give our agency a 5-star review, Mitchell! "
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TAT

October 13, 2025

5  out of  5
rating by TAT
"Great customer service!"
We responded:
"Thank you for the 5-star review, TAT! "
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AC

October 10, 2025

5  out of  5
rating by AC
"Janelle was very kind and helpful with my policy update."
We responded:
"Hi AC - I am happy to hear that Jenell was able to assist you with updating your insurance policy, and for taking the time to leave us a 5-star review! "
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Jayplan

October 9, 2025

5  out of  5
rating by Jayplan
"My experience was really good, the women I spoke with was very respectful and very helpful and supportive and talked me through everything."
We responded:
"Hi Jayplan - Thank you so much for taking the time to leave us a 5-star review! We are grateful to have you as a customer of our insurance agency. "
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Donell Penn

October 9, 2025

5  out of  5
rating by Donell Penn
"I called for a quote and info on life insurance. I spoke to Jenell on the phone. She was very helpful and polite. I was sold right there."
We responded:
"Hi Donell - I am happy to hear that Jenell was able to assist you and your family through the life insurance purchasing process. Thank you for leaving a 5-star review. "
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Justin Michael Hendrix

October 9, 2025

5  out of  5
rating by Justin Michael Hendrix
"As a first time member I was nervous, but Jenell was resourceful throughout the entire process. Once completing the process I felt comfortable with my decisions made."
We responded:
"Hi Justin - I am happy to hear that Jenell was able to make the purchasing process of life insurance so easy for you! Please let us know if there is anything else we can assist with. "
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Jess H

October 9, 2025

5  out of  5
rating by Jess H
"I sought out life insurance for my son and I through State Farm and Jenell provided me with great assistance. The process was simple and I understood everything. I definitely recommend State Farm and their amazing customer service to others."
We responded:
"Hi Jess - Thank you so much for taking the time to give us a 5-star review! We are happy to hear about your experience with Jenell, and that so was able to help you get your family protected with life insurance. "
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Matthew Phillips

October 9, 2025

5  out of  5
rating by Matthew Phillips
"They helped me see the bigger picture and get a real handle on my budgeting and goals. I’m so glad I reached out — it’s made such a difference. Shout out to Alanson!"
We responded:
"Thank you, Matthew! We are so happy to hear you found value in meeting with members of our insurance and financial services team. "
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Al Fryer

October 9, 2025

5  out of  5
rating by Al Fryer
"Working with Rachel was fantastic! Needed a quote for insurance on my son’s first car. The process was fast and simple. Thanks again Brian Hanson and team for a worry free experience."
We responded:
"Hi Al - Thank you so much for taking the time to leave us a 5-star review! "
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Kaylee Conder

October 9, 2025

5  out of  5
rating by Kaylee Conder
"If you need any insurance advice, reach out to them! Alanson was a big help when figuring out our car insurance information!"
We responded:
"Thank you, Kaylee for taking the time to leave us a 5-star review! "
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Kaylee

October 9, 2025

5  out of  5
rating by Kaylee
"Alanson was a big help in learning the ins and outs of our insurance. Thanks man!"
We responded:
"Thank you, Kaylee! We appreciate your amazing review! "
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Kaylee Conder

October 9, 2025

5  out of  5
rating by Kaylee Conder
"Never thought I needed help with financial planning until Alanson took the time to explain things in a way that actually made sense."
We responded:
"Thank you, Kaylee for the amazing 5-star review of Alanson and our insurance team!"
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Ellen Rice

October 9, 2025

5  out of  5
rating by Ellen Rice
"Alanson was very personable and went above and beyond to make sure all my needs were met and that I understood every aspect of my insurance. He was so knowledgeable; I switched my car, house, and life insurance with him! Plans are in the works to even talk about investing soon. Wouldn’t want to work with anyone else."
We responded:
"Thank you for the tremendous 5-star review, Ellen! Alanson is one of the best in the business and we are fortunate to have him on our insurance team! "
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Chelcie Hamilton

October 9, 2025

5  out of  5
rating by Chelcie Hamilton
"“I had an amazing experience working with Jenell to get my life insurance through State Farm. She was incredibly knowledgeable, patient, and guided me through every step of the process. I felt supported and well-informed, and I highly recommend her/their services!"
We responded:
"Hi Chelcie - We are so happy to hear that you had such a great experience working with Jenell to get your life insurance needs taken care of. She is amazing! "
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Randy Davis

October 9, 2025

5  out of  5
rating by Randy Davis
"Hi there. The atmosphere was very bright Janell was very bright and helpful and very patient with me. She is an asset with State Farm ins."
We responded:
"Thank you for the 5-star review, Randy! We agree that Jenell is an amazing asset to our insurance and financial services team :) "
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Keegan Morfey

October 9, 2025

5  out of  5
rating by Keegan Morfey
"Alanson has been awesome to work with! He’s helped me stay on top of my car insurance, understand the importance of health and life coverage, and even walked me through smart ways to budget and plan for the future. He’s great at breaking down investments and explaining how to set things up so my daughter will be taken care of if something ever happened to me. Super easy to talk to, knowledgeable, and genuinely cares about helping people make confident financial decisions."
We responded:
"Thank you for taking the time to leave us a 5-star review, Keegan! Alanson is terrific. "
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Chloee

October 9, 2025

5  out of  5
rating by Chloee
"I have always had a wonderful experience with this office. Alanson is knowledgeable and responsive with all of my concerns, always. I feel confident I am in good hands with my investments."
We responded:
"So nice to hear that you had such a great experience with Alanson! He is one of the best in the insurance and financial services industry. "
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Shirley Ellington

October 9, 2025

5  out of  5
rating by Shirley Ellington
"I recently had the pleasure of working with Brian Hanson and Jenell Hendrix at State Farm Insurance in Urbana Illinois. The entire staff is professional, knowledgeable, friendly, comical and always ready to answer my annoying questions. I highly recommend them to anyone looking for an insurance agency that puts customers first. Call Brian Hanson and Jenell Hendrix ASAP FOR A QUOTE! You will not be disappointed! TELL THEM SHIRLEY SENT YOU😆"
We responded:
"Thank you for taking the time to give our agency a 5-star review! We are so happy to hear that you had such a great experience with Jenell, and our entire insurance and financial services team :) "
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Jahne Dorsey

October 9, 2025

5  out of  5
rating by Jahne Dorsey
"Thank you Jenell for your amazing service! I was able to get affordable life insurance for my daughter and I! Definitely recommend her service!!!"
We responded:
"Thank you, Jahne for the 5-star review! We are delighted to hear that you had such a great experience with our agency in filling your life insurance needs. Jenell is absolutely terrific! We are lucky to have her on our team :) "
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Rachel Manselle

October 9, 2025

5  out of  5
rating by Rachel Manselle
"Wonderful place! Alanson’s knowledge of investments can make a huge difference in your life! He is amazing!"
We responded:
"Thank you for the wonderful review, Rachel! We are very lucky to have such a knowledgeable person like Alanson on our team. "
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Erik E

August 15, 2025

5  out of  5
rating by Erik E
"All the staff in the agency were terrific-they were so responsive, answered the phone right away and you talk to a real human who is personable, and they made it easy to transfer my policy from another state. I have to thank Carp For the recommendation – Brian is my guy and the agency staff are my peeps! You are not going to find a better insurance experience than this."
We responded:
"Thank you for the 5-star review, Erik! My team and I are happy to be your good neighbor! "
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Shelbi Hynds

March 28, 2025

5  out of  5
rating by Shelbi Hynds
"15/10 for service and efficiency!! Glad the process was so easy!"
We responded:
"Thank you, Shelbi! We truly appreciate you trusting your auto insurance business with us! "
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Sara Janes

January 17, 2025

5  out of  5
rating by Sara Janes
"Have gotten all my insurance from this office for over ten years and have been very happy. They are always available, always helpful."
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henry weber

December 30, 2024

5  out of  5
rating by henry weber
"This the only insurance provider that I look forward to visiting just so I can pay my statement. Service always exceeds expectations!"
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Laura Raney

August 21, 2024

5  out of  5
rating by Laura Raney
"Brian, Brody & Rachel have done an amazing job. Brian has been my agent for 5+ years and I have been extremely happy with the service. Thank you Brian & team for the exceptional customer service."