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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Crystal Simmons

August 29, 2023

5  out of  5 rating by Crystal Simmons
"Excellent customer service with Rachel Howard that I switched all my policies with her! She was very helpful and promptly answered all my questions."

Susana Partida

August 5, 2023

5  out of  5 rating by Susana Partida
"Recently, I had some issues with my account that were incorrect, and as a result, my wallet was going to suffer greatly. I reached out to have everything reviewed again, pointing out the issues. Brian Hanson took it upon himself to personally reach out to me, investigate, and review my case. I am extremely satisfied and happy with the end results and the fact that Brian himself worked so hard to make sure his customer, me, was taken care of. I felt like I was taken seriously and felt some of that special treatment all their advertisements of a good neighbor, they're there, which really showed in this event. The caring attitude and actions spoke loud and clear. I've been with State Farm for 10 years, and I plan on staying with them for the years to come. Thank you, Brian, it meant a lot that you personally took my case head on and resolved the issues. Above and beyond customer care right there! Thank you."

carolyn mccullough

April 6, 2023

5  out of  5 rating by carolyn mccullough
"This is a Great Group to do business with. Very knowledgeable and Pleasant!!!"

Laurie Britt

March 21, 2023

5  out of  5 rating by Laurie Britt
"I went in today short notice (about 15 minutes until close time) and was helped by a sweet lady, branch manager Rachel. Initially when I told my story about my daughter’s first car being involved in an accident in which we weren’t at fault, she immediately showed compassion. This immediately made me feel comfortable. From there she assisted with my total loss claim and took good care of me, waiting on hold for the claims department and immediately taking care of title so I can get an electronic direct deposit ASAP to purchase another car for my daughter. I highly recommend going to Brian Hansen State Farm. Thank you again Rachel for your exceptional customer service!"


February 8, 2023

5  out of  5 rating by 박시영
"very kind and nice. All the information was concisely given with full explanations."

Phebe Davis

February 8, 2023

5  out of  5 rating by Phebe Davis
"Rachel Howard is the best! I appreciate her attention to detail and knowledge of the products State Farm offers."

Kaitlyn Eaton

January 27, 2023

5  out of  5 rating by Kaitlyn Eaton
"Rachel Howard was very helpful in explaining what my insurance would cover and was very kind! Definitely glad I have my car insurance through them!"


January 11, 2023

5  out of  5 rating by Robert
"I have worked with this agency since the 1970s, insuring all of the cars that I have owned since that time. The people then, and the people now, have always been excellent in providing me 10 star service, way beyond 5 star. Whether it was taking my cars out of service (for storage) or putting them into service, or hail damage to five of my cars, their level of service to resolve my issues has always been with a smile and fantastic customer service. Lately, I transferred my home insurance to this agency and again, their execution was quick and detailed. The people at this agency make State Farm look as good as it does!"

Robert McKay

January 10, 2023

5  out of  5 rating by Robert McKay
"Great company. The staff is quite friendly and always seem to care. Prices are quite reasonable too."

Molly McQuaid

January 5, 2023

5  out of  5 rating by Molly McQuaid
"Had a lovely experience purchasing auto insurance for the first-time with Rachel! She was able to effortlessly help me through the process, and I received a great quote that put me at ease being a new car owner. Excellent overall!"

Sara Jones

October 14, 2022

5  out of  5 rating by Sara Jones
"I reached out to Brian Hanson’s office to update my insurance as I am new to the state. Rachel Howard reached out to me immediately and had me completely taken care of within a couple hours (as we were working together via email). This was the easiest process and she even saved me money! Highly recommend. Thank you Rachel!"

Jade Chan

October 5, 2022

5  out of  5 rating by Jade Chan
"Rachel is very helpful and responsive! 100% recommended"

Katherine M.

September 30, 2022

5  out of  5 rating by Katherine M.
"I had a great experience purchasing a new auto and renters policy with Rachel. She helped me get the best rate possible and was very quick to respond to all my questions. I’ll be saving $40 per month by switching from country financial to State Farm. PLUS, my new policies are actually better than my previous ones. A++, would definitely recommend."

Sydney Bruner

September 27, 2022

5  out of  5 rating by Sydney Bruner
"Rachel was very knowledgeable and made my switch easy and painless!"

shraddha shende

September 26, 2022

5  out of  5 rating by shraddha shende
"Quick and professional. Rachel was great - highly recommend!"

Toyosi Morgan

September 22, 2022

5  out of  5 rating by Toyosi Morgan
"I met with Rachel and she was great! All I wanted was quality service and clarity on insurance policies and she delivered, wonderfully. I left there feeling like I’ve made the right choice. Thanks Rachel!"

Trevor Stratton

September 16, 2022

5  out of  5 rating by Trevor Stratton
"Rachel is great! Always a quick response time and she has always been very informed and helpful!"

Colleen Bezich

September 7, 2022

5  out of  5 rating by Colleen Bezich
"They can me highly recommend and l got a quote for my son, l am going to go with"

Victor Mendez

August 29, 2022

5  out of  5 rating by Victor Mendez
"Really nice person"

Jon Weatherly

August 9, 2022

5  out of  5 rating by Jon Weatherly
"I can't say enough about the excellent service I've received from this office. Rachel Howard is a rock star who made our move from out of state delightfully easy. And we got a "surprisingly great rate" that's saving us a ton of money that we can now pay to the State of Illinois in taxes! ;-)"

Minkyung Kim

August 9, 2022

5  out of  5 rating by Minkyung Kim
"This is my first time using State Farm and I'm satisfied with the customer service, rates, and promptness of the agent's follow-up. I compared a few different agencies and found State Farm to be the most competitive and reasonable. Rachel was professional and prompt with her communication and I was able to set up my auto and renter's insurance quickly. Highly recommended."

Lacey Revell

June 28, 2022

5  out of  5 rating by Lacey Revell
"This review is specifically for KENNEDY DOTZERT because she deserves individual recognition. She has gone above and beyond with helping out my family from getting proper quotes, to breaking down info we can understand, to answering my countless emails. She’s really what a worker is supposed to be. Excellent customer service. She really does need a raise (hint hint)!!!!"

Devin Anderson

June 2, 2022

5  out of  5 rating by Devin Anderson
"Rachel was very helpful. She answered all my questions in a fast timely manner."

Jake Gerdes

May 18, 2022

5  out of  5 rating by Jake Gerdes
"Always a positive experience with Brian and his team! Rachel and Kennedy are awesome!"

Renee Howard

May 18, 2022

5  out of  5 rating by Renee Howard
"Rachel Howard is amazing! She walked me through the different life insurance options and provided me a quote. She made me feel valued as she went above and beyond! Her service was simple, personalized, and caring. She is an asset to the team!"