State Farm® Insurance Agent Brian Hanson

"15/10 for service and efficiency!! Glad the process was so easy!"

"Have gotten all my insurance from this office for over ten years and have been very happy. They are always available, always helpful."

"This the only insurance provider that I look forward to visiting just so I can pay my statement. Service always exceeds expectations!"

"Brian, Brody & Rachel have done an amazing job. Brian has been my agent for 5+ years and I have been extremely happy with the service. Thank you Brian & team for the exceptional customer service."

"Brian and his team are the best. Every call gets picked up within seconds, and everyone in the office (Brian, Rachel, Berry?) has been helpful. I have zero complaints throughout the three years I've been with Brian's team for two auto policies and a renter's policy. Highly recommended!"

"I moved to Urbana from Washington state and had a very smooth experience transferring my car and renter's insurance. Bruce (my agent in WA) made sure I was in good hands with Rachel and Brian. A quick call with Rachel and a few emails, and everything's sorted. Easy!"

"I dealt with three other companies with typical condescending dismissive service, before seeing that State Farm had good rates and trying them out. Rachel the office manager was incredibly helpful and efficient, and the monthly rates were about a third of what I had been quoted by the other companies with dismal service. Can't recommend this branch and young Jedi Rachel enough. The Force is strong in this one. Don't waste your time answering a thousand dumb questions over the phone with other companies like I did. Go to State Farm."

"Rachel is exellent costumer services."

"I'm very happy with the service I am receiving from Brian and his team!! Rachel was very helpful when I became a new client. I felt welcomed and valued. My bill has been decreasing since I switched, which was a pleasant surprise (no changes in coverage)."

"The staff at Brian Hanson State Farm are friendly and very helpful, especially Rachel Howard."

"Brian and his team have been my agent for 10 plus years. They are always there to help and take care of me and all of my family."

"Excellent customer service! Ms. Michelle was very courteous, professional and patient in our communications with her. She went above and beyond to provide us with a policy that worked best for our new home. Ms. Michelle truly is a gem and we are thankful for all of her help. Thank you!"

"Super helpful, and willing to work with me, even with just a quote. Saved me over $200 a month in car insurance, and $3000 a year in homeowners insurance. Greatly appreciate their help"

"Brian is AWESOME."

"Excellent customer service with Rachel Howard that I switched all my policies with her! She was very helpful and promptly answered all my questions."

"Recently, I had some issues with my account that were incorrect, and as a result, my wallet was going to suffer greatly. I reached out to have everything reviewed again, pointing out the issues. Brian Hanson took it upon himself to personally reach out to me, investigate, and review my case. I am extremely satisfied and happy with the end results and the fact that Brian himself worked so hard to make sure his customer, me, was taken care of. I felt like I was taken seriously and felt some of that special treatment all their advertisements of a good neighbor, they're there, which really showed in this event. The caring attitude and actions spoke loud and clear. I've been with State Farm for 10 years, and I plan on staying with them for the years to come. Thank you, Brian, it meant a lot that you personally took my case head on and resolved the issues. Above and beyond customer care right there! Thank you."

"This is a Great Group to do business with. Very knowledgeable and Pleasant!!!"

"I went in today short notice (about 15 minutes until close time) and was helped by a sweet lady, branch manager Rachel. Initially when I told my story about my daughter’s first car being involved in an accident in which we weren’t at fault, she immediately showed compassion. This immediately made me feel comfortable. From there she assisted with my total loss claim and took good care of me, waiting on hold for the claims department and immediately taking care of title so I can get an electronic direct deposit ASAP to purchase another car for my daughter. I highly recommend going to Brian Hansen State Farm. Thank you again Rachel for your exceptional customer service!"

"very kind and nice. All the information was concisely given with full explanations."

"Rachel Howard is the best! I appreciate her attention to detail and knowledge of the products State Farm offers."

"Rachel Howard was very helpful in explaining what my insurance would cover and was very kind! Definitely glad I have my car insurance through them!"

"I have worked with this agency since the 1970s, insuring all of the cars that I have owned since that time. The people then, and the people now, have always been excellent in providing me 10 star service, way beyond 5 star. Whether it was taking my cars out of service (for storage) or putting them into service, or hail damage to five of my cars, their level of service to resolve my issues has always been with a smile and fantastic customer service. Lately, I transferred my home insurance to this agency and again, their execution was quick and detailed. The people at this agency make State Farm look as good as it does!"

"Great company. The staff is quite friendly and always seem to care. Prices are quite reasonable too."

"Had a lovely experience purchasing auto insurance for the first-time with Rachel! She was able to effortlessly help me through the process, and I received a great quote that put me at ease being a new car owner. Excellent overall!"

"I reached out to Brian Hanson’s office to update my insurance as I am new to the state. Rachel Howard reached out to me immediately and had me completely taken care of within a couple hours (as we were working together via email). This was the easiest process and she even saved me money! Highly recommend. Thank you Rachel!"